I was a little too hasty with my complaint.

Spring is here and I should be writing about mountain biking, hockey playoffs or maybe baseball. 

… Or how about those Raptors and Kawhi Leonard’s four bouncer, rim shot, buzzer beater to send Toronto to the NBA Eastern Conference Finals?

But I can’t write about those things. I’m still trying to get my head around my latest bill from Bell Canada.

At the beginning of April I got a shock when our TV/Internet bill increased by $79 from the previous month. (I wrote about it here.)

I got a double shocker this month when my latest bill appeared to be devoid of any adjustments.

After the big increase a month ago, I had called Bell and complained. … I’ll make this short by saying they gave me a $40 reduction on my bill plus faster internet service. To get that, I was on the phone for way longer than an hour with more than one customer service rep.

Within a day or two I noticed some results. They kept their promise of adding three free stations and removing one station, but the internet service didn’t seem any faster. 

Then this month’s bill showed the free stations, but no mention of the upgraded internet, and the same price for TV and Internet as the month before. 

Back to the phones I went! … If nothing else the phone company is ensuring we are still using their services because we have to call them all the time to complain! 

This time the conversation was more disturbing and discouraging than the previous month. 

I talked to two customer service reps who didn’t want to budge. They basically dismissed what I had been told a month earlier. They said that the notes for that complaint didn’t say anything about the credits and changes we had agreed upon. 

In the end, the rep said that she would have her manager call me.  

So I have to wait for the manager’s call … which also means there may be a follow up to this post some time in the future.

Then this morning, as I reviewed my bill again, I noticed something I had missed before. All the itemized charges are the same as the previous month, but there is an amount in an adjustments box with no explanation.

That adjustment is a credit. It only shows up on the remittance page, but it brings my bill to what was promised me the month before.

So I didn’t get faster internet and there doesn’t seem to be any record of or reason given for the credit, but I got one. 

The question I still have is, “Will this credit show up every month?” There is no record of what it is for, so it would be easy to just drop it.

As it stands now, when the manager calls, the only thing I can say to him is … in the words of Saturday Night Live’s Emily Litella, “Never Mind”.

Here’s the thing: I’m distrustful about what my tech company has given me. They might take it away as fast as I received it; it only shows up as a mystery item on my bill. How many times do we treat God that way when He gives us something? We treat Him as though He might take it away at any moment, or we are suspicious of whether it was God who gave it to us in the first place. You might not be able to trust your tech company, but you can trust God. Give Him the credit and praise He deserves.

That’s Life!

Paul

Question: What has God provided for you that you didn’t really thank Him for? Leave your comment below.